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Customer Service

Accepted Payment Methods:

Infinite Flame uses PayPal for all online transactions. With PayPal, customers can use a credit card or have the funds sent directly from their checking account. You do not have to have a PayPal account to place an order. If you want a PayPal account, you can sign up for free.

The Infinite Flame Shopping Cart is linked to the Naked Soaps website. You can put items from both sites into one order to save on shipping costs.

On your credit card statement, the charge will be from InfiniteFlame (or InfiniteFlm if shortened). Any emails about your transaction from PayPal will be from tarottemptress@gmail.com (this is Laura's email)
*When the PayPal shopping cart page loads, you might see an alert about "non-secure" items on the page. This refers to the image of our logo. All information about your order and any information that you enter is encrypted and secure.

Shipping and Location:

Items are shipped from Novi, Michigan using USPS. I am a home based business. I insure all packages, the cost is included in the shipping fees shown on the Shopping Cart when you place your order. Shipping is based on weight so shipping fees shown at checkout are set based on the weight of candles. If your order is for lighter items, like jewelry, the cost of insurance goes up (as jewelry value is more than candle value) and this balances out the shipping fee.

I usually package and ship out orders within 2 business days and email you when the package is sent. Please call the number on your emailed receipt if you have any questions.

Guarantee:

Infinite Flame guarantees complete satisfaction with any and all products it sells.

Candle Return Policy: Full money back on un-lit candles. Half price refund if the candle has been lit once (wick burnt but gel still at full level). No refund once a percentage of gel has been burned away (all candles filled to the same level and weight). Infinite Flame Gel Candles are safe to use, please read the About Gel Candles page if you have any doubts.

30 day money back guarantee on all other products. I do not refund shipping or insurance costs. On all jewelry products I offer free repair if a piece breaks or is damaged. You pay the shipping to me, I pay the shipping back.

Return Policy:

If you return an item, please insure the package. I am not be responsible for lost or misdirected items. All returns must be accompanied by the invoice and please indicate the reason for return. Shipping and handling charges are nonrefundable.

Privacy Policy:

Infinite Flame is committed to protecting your privacy. Any information
collected is for Infinite Flame's use only. No information will ever be sold, traded, or rented to any third party.

© 2006-2017 Infinite Flame              magickalshoppe@infiniteflame.com

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